Using & Reading A Memory Stamp / Troubleshooting

If you received a gift with a Memory Stamp and need instructions on how to “read” the content with your phone you may want to check our compatibility list of phones to make sure that your phone will be able to read the Memory Stamp.

How it works: It’s a method of wireless data transfer that detects and then enables technology in close proximity to communicate without the need for an internet connection. It’s easy, fast and works automatically.

The tech involved is deceptively simple.Evolved from radio frequency identification (RFID) tech, an NFC chip operates as one part of a wireless link. Once it’s activated by another chip, small amounts of data between the two devices can be transferred when held a few centimeters from each other.

However, if your device is on the compatibility list and it isn’t working simply by waving / tapping your phone over the Memory Stamp, check the following:

  1. NFC is turned on in your phone’s settings.
  2. Check and see if you are allowing “data exchange” between devices.
  3. Make sure that you are close enough in proximity to the stamp and your device’s antenna.
  4. You don’t have a case blocking (too thick) on your device preventing a signal.
  5. See if a recent update turned off your NFC settings.
  6. Make sure that if your phone has “Android Beam” it is also turned on.
  7. If you haven’t recently, turn your phone off and then back on and try again.
  8. If you are using an Apple iPhone check to see if you need an app to read an NFC tag.

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